Hotel Policies at TownePlace Suites Los Angeles LAX/Manhattan Beach · Hawthorne, CA

What customers say about Hotel policies

I was initially upset with this hotel due to them relocating me to another hotel before check-in without prior notification. The hotel I was relocated to ended up charging me $325 for parking ALONE. I then contacted Daniel Bautista, the GM, and he was great and understood the issue. No hesitation he resolved it. I believe that deserves the 5-star rating. Thank you!

Rooms are clean and spacious. Long term rates are pretty reasonable. Only issue I have with the room is that the Marriott app gives you option to request cleaning every second day but the hotel must be reminded verbally about the same. Service, especially breakfast and gym facilities are good. Dining area is kept neat and clean and all items are stocked readily. Gym water unit needs new filter though. Location is pretty good especially if you have to go South from here everyday as the 405 goong south in the morning and coming up in the evening is not busy. If you want to drive into LA from here, then the location is not convenient. Entry into the street is tricky, so be careful when entering Konami way as well as trying to enter the hotel parking. There are blind spots especially with the entrance to the hotel parking.

I’ve stayed in several hotels in this area and this one was really nice. The room was big and included a sofa bed. It had a full kitchen with real dishes. Admittedly, the coffee in the room was atrocious and you made the coffee with a little disposable tray 🙄, which brings me to the towels. Like so many hotels, this one claims to conserve water and bleach by only washing the towels you leave on the floor. In reality, they replace all the towels every time they clean the room. Breakfast is served on disposable plates with disposable utensils; I simply brought the real stuff down from my room. Other than that, breakfast was surprisingly good: eggs 🥚 and fresh fruit every day. Most importantly, the coffee ☕️ was good and always available. The staff was friendly and accommodating, which made our eight-day stay (!) really enjoyable.

This place is walking distance from Starbucks and Noah’s bagel also Trader Joe’s. We had a 2 bedroom suite and we like it. Overall very satisfied of the hotel service, rooms space, had kitchen with utensils and can cook. Had a pool infront although we never tried it.

Relatively quiet & very conveniently located hotel. Friendly staff, great breakfast, good beds. PROS - Very conveniently located to nearby malls & supermarkets including Costco, Trader Joes, etc… - Manhattan Beach/Pier is about 7-10m drive - Helpful, friendly staff including breakfast area, cleaning staff & front desk - Clean, spacious rooms with practical kitchen space including large fridge - Security guard onsite - Full breakfast is great, though the scrambled eggs were a little artificial for me as is the case for other hotels. However, they also offer actual real boiled eggs as an alternative - Quiet area despite being near to a light rail - Beds have good back support. Firm & soft pillows provided CONS - Daily parking fee of $20 or so, though others in the area will gouge you more - Could use a few more elevators? Didn’t see any other than 2 in the building - TV stand was located in an area where it tends to get in the way when walking within the room. Not that big a deal